Warranty, Returns, Terms and Conditions
All items sold by Keen Office Furniture carry a minimum 12 month warranty. In fact, most items are covered by a 5, 7 or even 10 year warranty. If any product you purchase is not fit for its usual purpose or defective (through no fault of your own), we will gladly replace or exchange the item.
All warranty claims must be returned to Keen Office Furniture or our designated warehouse at the expense of the customer.
Goods ordered by the client in error can in some cases be returned but this will attract a restocking fee. The fee is dependant on our suppliers costs and can be negotiated at the time. Unfortunately we cannot return any custom made items.
Unfortunately if a customer simply changes their mind about a product(s) we are not obliged to offer a refund Under the Australian Consumer Law.
work happy…get keen!